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About Stessa Cohen

Stessa is Research Director & Banking Industry Analyst at Gartner. She develops innovative business, technology, product and go-to-market strategies for banks, Fintech startups and vendors. Stessa is an internationally recognized thought leader for emerging trends for delivery of consumer and small business banking services and technologies.

Thinking Beyond Digital Touch Points: Designing Customer Experiences for Banking Systems

By |August 24th, 2016|Categories: Customer Experience|Tags: , , , , , |

An Interview with Jin Kang, VP, Experience Design at OCBC Bank A few years ago, I read a tweet of Jin Kang’s that changed my life. My working life, that is. She tweeted about bank sites and apps needing to be beautiful. Until just a few years ago, we didn’t hear too much talk about banks building beautiful websites or mobile apps.

Customer Experience Design: Changing the Way Banks Develop Apps

By |February 15th, 2016|Categories: Customer Experience, Expert UX Interviews|Tags: , , , , |

An Interview with Aden Davies, Financial Services Specialist on CX Design & Fintech As an analyst, I talk to a lot of bankers -- from various IT groups and business groups -- across the enterprise and write about the trends that are impacting the financial services business environment - trends like "customer experience design," "customer-centricity,"